After an initial chat with the sales manager who had Kym Zubrinich call me within moments, we viewed our vehicle 48 hours later (Kym brought the car to us!) and bought it! Kym was excellent and really listened to our concerns.
Dean Cox who looked after the delivery was excellent as well.
We are very happy with our new car and the John Hughes experience and eagerly await a call regarding a second purchase within the next couple of months!
Thanks to all concerned!