Roadside Assistance

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Roadside Assistance

When purchasing a vehicle from John Hughes our customers have the option of purchasing an exclusive 24 Hour Roadside Assistance membership.

ULTRA Plus or Premium Plus memberships give you piece of mind that no matter where you may be on the road in Western Australia you can count on John Hughes should an unforseen situation occur with your vehicle. Members enjoy 24 hr Roadside Assistance, Free Loan Vehicle, Towing, Ambulance Cover, Accommodation & Car Hire benefits, simply ask your sales consultant at the time of purchase to recommend a membership that’s right for you.

Members Enjoy

ROADSIDE ASSISTANCE – Flat battery (jump start vehicle), flat tyre (change spare), out of fuel (supply 5 litres), lockouts (access car – some vehicles exempt).

FREE LOAN VEHICLE – No matter what time of the day or night – 365 days a year – if your vehicle suffers a mechanical breakdown within the Perth metropolitan area and is not able to be started by the roadside assistance operator and you authorise John Hughes to do the repairs, we will provide you with a FREE loan vehicle for your use until your vehicle is repaired. Loan vehicles are subject to an insurance excess.

TOWING – If the vehicle is unable to be immediately mechanically repaired or safely driven, it will be transported to a John Hughes service centre. Outside the metropolitan area, the vehicle and the driver will be taken to the nearest approved service centre. A 20kms from pick up Free of Charge Service applies. (Does not include a 2nd tow if required or accident damage vehicles or vehicles with lost or no keys).Vehicles must be stranded on legally accessible, sealed constructed roads. If specialist towing equipment is required, additional costs will apply. Vehicles over 2.5 tonnes require specialist towing equipment. Equipment being towed can be recovered at drivers cost.

AMBULANCE COVER – Up to $120 per claim, in the event of an accident where the registered vehicle is involved, and the immediate family of the driver requires the services of an ambulance. Subject to a copy of the bill we will assist with the ambulance costs.

ACCOMMODATION – In the event of a major vehicle breakdown more than 100km from your registered residence, we will assist with accommodation arrangements and costs. On submission of a copy of the repair and accommodation bill, we will cover up to $120 per claim.

CAR HIRE * – In the event of major repairs that sideline your vehicle for longer than 48 hours, we will assist with rental arrangements and costs up to $120 per claim (excluding petrol, kilometres travelled and insurance).

* Outside Perth metropolitan area only.

Simply ask your sales consultant at the time of purchase to recommend a membership that’s right for you or you can ring us onĀ 1300 596 074

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